Guest Comments

At the Invicta Hotel we always strive to increase the quality and service we offer our guests. Constructive comments both positive or negative are always looked at very seriously. They are acted upon with the up most of urgency with the department heads in the hotel.

NB - We will not publish defamatory or malicious comments made about individuals or the hotel.

Review posted by D Lewis courtesy of Laterooms .com - Jan 2009
We were running late, and Reception gave us a ring, to make sure that we were still arriving and if we needed directions. Very considerate! It was about £5 taxi ride from the station, right next to the sea front. The room was very comfortable, and very clean. As they were not full, they gave us a choice of rooms when we arrived, a very nice touch. Breakfast was excellent, and all included.

Review posted by J Watt courtesy of Laterooms.com - Dec 2009
I have seen reviews that complained about the size of the rooms at the Invicta, but ours was absolutely fine, and had a great view out onto the park through big windows. The hoteliers were very warm and friendly, and the car park was locked at night. Accommodation in Plymouth all seems to be more expensive than the average.

Review posted by M Moore courtesy of Laterooms.com - Aug 2008
We would recommend this hotel without any doubt at all. Although we only stayed for one night, as we were passing through Plymouth, the location of the hotel was good and easy to find. We found the service excellent, and with it being a family-run hotel, we found it very friendly and the staff were very helpful. Our room was a good size and very clean. Our meals were excellent and we would have no hesitation in staying at this hotel again if we returned to Plymouth in the future.

Review posted by stephenbujega courtesy of tripadvisor.com - June 2008
Booked this hotel it was a birthday weekend, Bad start we were asked to pay for the hotel before we actually saw the rooms, we have stayed in many hotels over the years but this payment before we spent the night was unusual. The weekend we stayed there we put our towels in the bath on the first morning they put the same towels back on the towel rack hence no change of towels.

Also breakfast we waited 35 mins for our breakfast no toast whilst we waited, following morning when we ordered our breakfast I asked for toast before we had our cooked breakfast was told the toast comes with the breakfast. Also tried to find the lady to ask her for more tea no sign of her when we left the restaurant she was booking someone out at the desk. Pity really nice location Plymouth is a nice place to spend a weekend unfortunately next time we go it wont be at this hotel.

Management Response
26 Jun 2008
Although disappointed to read these comments we always welcome constructive criticism and try to address any potential problems effectively, We would however like to make the following comments in response to this review.

A large percentage of hotels now charge for accommodation at the time of booking especially when booking online, we decided to continue to allow guests to pay in person, at check in. All our rooms have just been refurbished to a high standard and guests are more than welcome to inspect the room before making payment. Had any objections been made then i would have resolved the matter accordingly.

We have a very strict towel changing policy at the Invicta Hotel, all towels are changed daily. We do however try to be environmentally friendly where possible and if a towel has not been used then we will leave it. The bathrooms incidentally don’t have towel racks so this remark cannot be qualified.

We are very proud of our extensive breakfast menu. All our food is cooked fresh not pre cooked for speed. On rare occasions when all guests decide to come at the same time and at the last minute, this could mean a short wait for our guests. Chef provides toast with all breakfast dishes.

As mentioned previously payment is taken whilst checking in, this also avoids guests queuing up to check out in the morning whilst breakfast is being served. There is always more than one member of staff on at all times.

We are a friendly, family run hotel and we pride ourselves on our excellent customer service. Nothing is too much trouble and we like to offer a personal touch. A huge percentage of our comments highlight the high level of customer service received, this is something we will continue to provide and strive to improve.

Review posted by Southc courtesy of Tripadvisor.co.uk - March 2008
Where do I start, a very warm and friendly greeting on arrival and it didn’t stop there nothing was too much, any information i needed was available and if not straight away was obtained. just recently redecorated to a very high standard but still in character. I originally booked for three nights but ended up stayed for seven nights and enjoyed every moment, I will with no doubt be staying again in the near future. over all a very warm, clean, and most friendly place to be. Thank you for all you did to make my stay a most memorable one.

Review posted by onlyme999 courtesy of Tripadvisor.co.uk - Dec 2007
I recently stayed over 2 nights at the Invicta Hotel. My room was clean and staff very friendly. Breakfast was enjoyable and I had a relaxing stay over. I will be returning to the Invicta when I am back in Plymouth.

Comment Left by Mr.R.Whitehead of Nottingham
A very homely and friendly Hotel with a quality rare in most hotels, “The Personal Touch”. We will be returning in the near future.

Comment Left by Mr & Mrs Templeton
An extremely nice, pleasant, well appointed hotel in an ideal location for a city break in Plymouth and its environs. Extremely pleasant proprietors and staff at all levels. Superb in house restaurant- food fit for a king. Everything so clean. A true testament to the efforts of Roy and Betty.

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Read reviews left by guests on Laterooms (view).