Terms & Conditions
Guests liability for their account is not waived and guests agree to be held personally liable, in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
DAMAGE TO HOTEL PROPERTY
We reserve the right to charge a guest the cost of rectifying the damage caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the amount to the registered address. We will make every effort to rectify any damage caused, prior to contracting specialists to make the repairs and therefore will make every effort to keep any costs incurred by the guest to the minimum.
The Invicta Hotel, Plymouth, operates a strict no smoking policy throughout the hotel. Guests wishing to smoke, may do so by the cigarette bins at the front of the hotel. Any guest found smoking inside the building will be asked to leave immediately without a refund. The hotel reserves the right to further charge for the cleaning of the room and loss of business for 24 hours after the guest has departed, in order to clear the room of smoke before re-letting it to another guest.
We welcome owners (who have a maximum of 2 x well behaved dogs) in selected rooms on the ground and first floor. Unfortunately we cannot accommodate dogs in any other rooms of the hotel, as we have a duty of care to our hotel guests who may stay and suffer from pet related allergies. A charge of £10.00 per dog per night will be payable upon arrival. Any soiling of flooring and furniture will be chargeable if excessive cleaning is required upon your pets departure. If a pet is unwell or has an accident, please let us know as soon as possible, so that we can provide you with the cleaning products required to remove the waste & odour. No dogs are to be left unattended in guest rooms or taken into the restaurant. If you would like to eat at the hotel, please let us know and we will arrange for your food to be eaten in the guest lounge / bar.
CHILDREN STAYING AT THE HOTEL
The hotel welcomes children of all ages. We have 2 family rooms and number of double rooms that can accommodate an additional single bed or a cot. Unfortunately due to health & safety restrictions, children under the age of 12 years of age are not allowed to stay in guest rooms on the 3rd floor. We have informed online travel agents of this restriction on numerous occasions but their websites does not allow for this information to be displayed. Please call us for confirmation that room that you have chosen to stay in can accommodate your family.
REMOVAL OF HOTEL PROPERTY
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the amount to the registered address.
TAMPERING WITH FIRE DETECTION SYSTEMS AND FIRE FIGHTING EQUIPT
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel. This includes detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment, will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest’s actions, the police may become involved at the hotels discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guests has departed we reserve the right to make a charge to the guests credit/debit card or send an invoice for the amount to the registered address
It is the hotel’s policy that all our guests have the right to be treated with dignity and respect. As a responsible host, we believe that we have a duty to our guests, to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the Hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guests’ actions, the Police may become involved at the hotels discretion, or the guests may be asked to leave the hotel.
LOST / DAMAGED PROPERTY
Should any guest lose any belongings during their stay, or incur damage to their own property, the provision of the Hotel Proprietors Act 1956 will apply (a copy of which is displayed in reception). If we find any lost property, we will make every reasonable effort to locate the owner and return it to them, but if we cannot locate the owner and an item is not reclaimed within 3 months of the guest’s departure it will be disposed of by the hotel.
We accept American Express. Credit and Debit cards and Cash. However, When cash is used to make payment and where no prior booking has been made or security details are taken, some form of ID or security must be produced upon check-in. Payment is due upon checking in to the hotel unless the booking has been made online and payment was taken in advance. When booking directly with the hotel, a credit or debit card number must be given. If no card number is given a deposit will be required. Credit facilities are available upon request and are at the hotel’s discretion. Where credit facilities have been agreed payment terms are strictly 14 days unless otherwise agreed.
Cancellation policy for accommodation is 48 hours prior to 2 pm on the day of arrival. Any cancellations made outside of this time will be charged in full. The hotel reserves the right to charge the guests credit/debit card in the guests’ absence. Please note that some third parties selling our rooms have a non-refundable option. If a booking is advertised as non-refundable, any cancellation will be charged in full, regardless of the time of cancellation. This is as per these third parties’ terms and conditions.
Cancellation policy for functions, weddings and block bookings of 5 or more rooms is: 30 days prior to the day of arrival; moreover, all outstanding balances must be paid 6 weeks prior to function/block booking date. Deposits will be taken and negotiated at the time of booking. All holding deposits normally charged at 25% are non-refundable. Please Note: If a cancellation is made 30 days before the event date, no refund is payable, 60 days before the event date you’ll receive 50% refund of the total amount of the value of the function/event, and if 90 days before you’ll receive 75% refund of the value of function/event. This cancellation policy exists to safeguard the hotel and subcontract services employed by the hotel against the loss of business. We advise event organisers to take out independent cancellation insurance. Please note under exceptional circumstances if given notice, event functions may be transferable to an alternative date agreed by both parties.
CHECK IN / OUT TIMES
Check-in is at 2 pm and check-out is at 10 am, unless otherwise authorised by the hotel. Late checkouts are available upon request and availability And may incur a charge at the hotel’s discretion.
All vehicles are parked at the owners’ risk. Should any damage, loss or incident occur in relation to a vehicle in the hotel car park, the hotel cannot accept any liability. If a vehicle is left in the hotel car park for more than 8 hours after the guest has departed ( unless authorised by the hotel ) the hotel reserves the right to remove the vehicle at the owner’s expense.
Nothing in these terms and conditions shall limit or restrict the guest’s legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.