Terms & Conditions
Guest’s liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
Damage to hotel property
We reserve the right to charge guests the cost of rectifying damage caused by the deliberate, negligent or reckless act of the guest to the hotels property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Invicta Hotel Plymouth operates a strict no smoking policy throughout the hotel. Guests wishing to smoke may do so at the cigarette bins at the front of the hotel. Any guest caught smoking inside the building will be asked to leave immediately without a refund. The hotel reserves the right to further charge for the cleaning of the room and loss of business for 24 hours after the guest has departed in order to clear the room of smoke before re-letting to a non-smoking guest.
Removal of hotel property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit or debit card or send an invoice for the amount to the registered address.
Tampering with fire detection systems and fire fighting equipment.
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest’s actions, the police may become involved at the hotels discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guests has departed we reserve the right to make a charge to the guests credit or debit card or send an invoice for the amount to the registered address
It is the hotels policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the Hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guests’ actions the Police may become involved at the hotels discretion or guests may be asked to leave the hotel.
Lost / Damaged Property
Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply. A copy of which is displayed in reception. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with the 3 months of the guest’s departure it will be disposed of by the hotel.
We do not accept American Express. Cash is acceptable. However, where the guest is paying in cash further proof of identity or security may be required at the hotels discretion. When using cash to make payment and where no prior booking has been made or security details taken, some form of ID and security must be produced upon check in. Payment is due upon checking in to the hotel, unless the booking has been made on line where payment was taken in advance. When booking direct with the hotel a credit or debit card number must be given. If no card number is given a deposit will be required. Credit facilities are available upon request and are at the hotels discretion. Where credit facilities have been agreed payment terms are strictly 14 days unless agreed otherwise.
Cancellation policy for accommodation is 48 hours prior to 2pm on day of arrival. Any cancellations made outside of this time will be charged in full for the first nights accommodation. The hotel reserves the right to charge the guests credit / debit card in the guests’ absence.
Cancellation policy for functions, weddings and block bookings of 5 or more rooms is: 28 days prior to day of arrival, all outstanding balances to be paid 6 weeks prior to function/block booking date. Deposits will be taken and negotiated at time of booking. All holding deposits normally charged at 25% are non-refundable. Please Note: If a cancellation is made 30 days before event date, no refund is payable, at 60 days before event date you’ll receive 50% refund of the total amount of your value of function/event will be refunded and if 90 days before you’ll receive 75% refund of the total amount of your value of function/event will be refunded. This cancellation policy exists to safe guard the hotel and sub contract services employed by the hotel for loss of business. We advise event organisers to take out independent cancellation insurance. Please note under exceptional circumstances by given notice, event functions maybe transferable to an alternative date agreed by both parties.
Check in / out times
Check in is at 2pm and check out is at 10am unless otherwise authorised by the hotel. Late checkouts are available upon request and availability and may incur a charge at the hotels discretion.
All vehicles are parked at the owners’ risk. Should any damage, loss or incident occur in relation to a vehicle in the car park the hotel cannot accept any liability. If a vehicle is left in the hotel car park for more than 8 hours after the guest has departed the hotel reserves the right to remove the vehicle at the owner’s expense unless otherwise authorised by the hotel.
Nothing in these terms and conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.