General Booking Terms and Conditions

All accommodation, conferences and functions reserved at the Invicta Hotel by the client shall be subject to the following.

On receipt of these terms and conditions, please read through them thoroughly for they relate to the booking you have made with the Invicta Hotel. Should you wish to discuss any element contained within these terms and conditions, please contact the hotel immediately upon their receipt, All elements are enforced at the time of booking, unless special exemption has been negotiated with senior management and the client. No variation to these conditions shall be effective, unless made in writing and signed on behalf of the Invicta Hotel and the client.

1. a) Settlements of accounts are requested on departure where prior booking has been made. When no booking has been made payment is requested upon arrival, unless credit facilities have been pre-arranged. Credit facilities are available on request and are subject to a satisfactory reference check. The hotel reserves the right to withhold or withdraw credit facilities at any time without notice. Acceptable methods of payment are; cash, debit card, credit card, Company cheque but not, unless specifically agreed by Management, personal cheques. However, personal cheques are acceptable when funds have been cleared prior to arrival.

b) Clients who have approved credit facilities with the Invicta Hotel agree to pay all charges on the due date, that is within 28 days of the invoice date, failing which interest will be charged at 3% per complete week outstanding.

c) If the client has any queries upon any part of an invoice, the client will pay the undisputed balance of the sum owing on the date due and the remainder on resolution of the query.

d) Deposits requested for all bookings are non-refundable. Deposits are requested at the Hotels discretion.

e) The hotel will take all reasonable steps to fulfil the reservation to best of its ability and in the accordance with the details provided, however it reserves the right to provide alternative services of at least equivalent standard at no additional cost to the client.

f) Whilst the hotel has taken reasonable steps to ensure that information contained within its brochures, tariffs, leaflets, website and other advertisement materials is accurate, it reserves the right to alter, substitute or withdraw any service, facility or amenity without notice if necessary.

2. a) The client assumes responsibilities for any damage caused by him/her, any guests or persons working on their behalf or associated persons and undertakes to make good or pay restitution for the making good of any material damage to furniture, the building fabric or equipment howsoever caused (a) during the set up, use or dismantling of equipment or (b) by the general conduct of any associated person during the event.

b) The client undertakes not to bring beverages or food of any kind into the hotel and not cause or permit its guests or invitees to do so, unless by prior arrangement with the hotel.

c) The client undertakes to begin its function at the agreed time and ensure that its guests, invitees and other persons (including entertainers) vacate the premises at the closing time indicated.

d) The client undertakes to conduct his/ her function in an orderly manner and in full compliance with the rules of the Hotel management and with all applicable legislation. Should infringements of this nature occur repeatedly during an event the hotel reserves the right to halt the event and have the facilities vacated.

e) The client shall provide, on request by the hotel, all such information that is available in relation to the event as may be necessary to enable the hotel to make a fully informed assessment of its obligations to provide the service.

f) The clients shall not be entitled to assign the booking to any third party nor utilise the hotels facilities other than for the stated purpose without the hotels prior written permission.

g) The Invicta Hotel will be liable to the client and/ or persons attending the event for injury to persons or loss or damage to property only where and to the extent that it has been negligent but otherwise will be under no liability to them whatsoever. The client is advised to consider arranging insurance for the event, covering public liability and loss or damage to property and that of persons attending the event.

h) The client shall give details of the final numbers attending the function not less than 7 days prior to the event and this will be the minimum number charged. The acceptance of any increase over the previously advised number will be at the hotels’ discretion. The hotel reserves the right to submit a cancellation charge of 40% of the anticipated revenue if the number of guests attending a function decreases by more than 20% from the original allocation.

i) On any reduction in the original number booked for an event, the hotel reserves the right to relocate the function to suit the final numbers confirmed.

3. A) Cancellation by the client (Please see specific terms Re. cancellation relating to wedding events.) The hotel reserves the right, on cancellation by the client, to claim the following sums: The cancellation penalties as outlined below will be enforced unless alterative specific arrangements have been made by mutual consent of the hotel and client. Please note that all deposits are non-refundable.
Cancellation over 4 weeks in advance Loss of deposit
Cancellation between 2 and 4 weeks in advance 50% of anticipated revenue. Cancellation between 1 and 2 weeks in advance 75% of anticipated revenue Cancellation less than 7 days in advance 100% of anticipated revenue.

B) Cancellation by the Hotel. The hotel reserves the right to cancel a booking, offering a full refund of all monies paid and incurring no penalty, in the following circumstances:

a) Should the specific hotel facilities booked, become unavailable due to unforeseen circumstances.
b) Should the hotel have reasonable suspicion that the client has an intention to not fulfil their contractual obligation as detailed above. Should proof be forthcoming of this the hotel reserves the right to seek compensation for any losses it may incur.
c) Should requested deposits not be forthcoming given a recognised and specific time frame.
No Smoking Policy

The Invicta Hotel Plymouth operates a full non-smoking policy. Guests are invited to use the smoking bin at the front of the hotel should they wish to smoke. Please note a £100.00 cleaning charge will be applied to your account where smoking has occurred in our non-smoking bedrooms.

From Sunday 1st July 2007 smoking was banned in all areas of the hotel. Any guests giving cause for suspicion will be asked to leave and the booking will be cancelled with all charges due plus an additional room cleaning/loss of revenue charge of up to 2 nights room rate (a room that smells of smoke may not be able to be re-let until the smell is cleared). If you smoke in the room and we do not identify it until you have checked out, your card details will be charged as detailed above. This isn't our choice - we don't agree with the Smoking Ban - but value our Licence too highly to risk getting it revoked.

Each room is fitted with a highly sensitive smoke detector. This is for your safety. Any guest who smokes in the room is extremely likely to trigger the detector, the source of the smoke is indicated from the control panel so there is no doubt as to where it has originated, in addition to this the fire control system is linked directly to the Fire Brigade who also charge for false alarms and wasted call outs.

The hotel management reserves the right to judge acceptable levels of noise and behaviour of guests, in the interests of all those staying at the hotel. Please ensure that you follow any guidance which may be offered by the hotel's management when using the public areas. In extreme cases of bad behaviour, the hotel management have the right to terminate an event or eject clients from the premises without compensation. The hotel is subject to a wide range of statutory controls - for example, Fire Regulations, Bar licence controls, and health, hygiene and safety regulations. All of are customers must observe any instructions given to them by hotel staff in order to ensure that we comply fully with our legal responsibilities to you in respect of such regulations.